At Ecodle, every product is thoughtfully crafted to deliver a premium experience. We take pride in the quality of our products and want you to shop with confidence. If you are not completely satisfied with your purchase, please review our return policy below.
30-Day Return Policy
We offer a 30-day return window for eligible items.
You may request a return within 30 days of receiving your order. To be eligible for a return, the item must:
- Be unused and in its original condition.
- Be returned in its original packaging.
- Include all accessories, inserts, and accompanying materials.
- Be accompanied by proof of purchase or order confirmation.
Items that do not meet these requirements may not qualify for a refund.
Personalized Products
As many Ecodle products are custom-made specifically for you, personalized or customized items are non-returnable and non-refundable.
This includes products featuring:
- Names
- Initials
- Custom messages
- Dates
- Monograms
- Photos
- Custom artwork
- Any other personalized design requested by the customer
Since these items are created exclusively for each order, we cannot accept returns due to:
- Change of mind
- Incorrect personalization submitted by the customer
- Spelling errors provided during checkout
- Preference changes after production begins
We encourage customers to carefully review all personalization details before placing an order.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photographs showing the product and packaging
Once reviewed, we will work quickly to provide an appropriate resolution, which may include a replacement, repair, or refund where applicable.
Non-Returnable Items
The following items cannot be returned:
- Personalized or customized products
- Gift cards
- Clearance or final sale items (where specified)
- Products damaged due to misuse, neglect, or improper handling
How to Request a Return
To initiate a return, please contact our customer support team with your order details.
Include:
- Your full name
- Order number
- Reason for the return
- Supporting photographs, if applicable
Our team will review your request and provide return instructions if your item is eligible. Please do not send products back without receiving return authorization.
Return Shipping
Unless the return is due to our error or a defective product, customers are responsible for return shipping costs.
We recommend using a trackable shipping service, as Ecodle cannot be responsible for items lost during return transit.
Refunds
Once your returned item has been received and inspected, we will notify you regarding the status of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your financial institution.
Shipping charges are generally non-refundable unless the return results from our error.
Exchanges
We currently offer exchanges only for products that arrive damaged, defective, or incorrect.
Personalized products cannot be exchanged unless there is a manufacturing defect or an error on our part.
Order Cancellations
Orders for non-personalized items may be canceled before they are processed for shipment. Because personalized products enter production shortly after an order is placed, cancellation requests cannot be guaranteed once production has begun.
Contact Us
If you have any questions regarding our Return & Refund Policy, please contact us.
Ecodle
Website: https://ecodle.com